User Guide
Thank you for using Aiwayu's online shop.
This page provides information regarding orders, reservations, payments, delivery, etc.
■ How to order (indigo dyed products)
1. Select the item you want from the online shop product page and add it to your cart.
2. Proceed to the checkout screen, enter your name, address, payment method, etc., and confirm your order.
3. After completing your order, you will receive an automatic reply email (if you do not receive it, please check your spam folder).
■ How to book an indigo dyeing experience
1. Choose the experience you want from the Indigo Dyeing Experience page and complete the "Reservation (0 yen purchase)" procedure.
2. When booking, please enter details such as your name, number of participants, desired date and time, and whether or not you require transportation.
3. After completing your reservation, you will receive a confirmation email within 24 hours. Please check the details and reply if necessary.
■ Payment methods
◯ When purchasing indigo dyed products
・Credit card (VISA / MasterCard / AMEX / JCB)
・Bank transfer (please contact us if you wish to do so)
◯ Indigo dyeing experience
・Payment is to be made on the day at the venue .
・Cash or credit card can be used.
■ About delivery (when purchasing a product)
・We will usually ship your order within 5 business days.
・Delivery method: Sagawa Express
-Shipping costs vary depending on the size of the product and the delivery area .
Once your order is confirmed, we will send you an email with information about the shipping method and shipping costs.
*If you wish, we can provide you with a quote in advance. We also support overseas shipping.
■ Characteristics of indigo dyed products
-Indigo dyeing is a natural dye, so there will be individual differences in color.
- Use a neutral detergent and dry naturally in the shade.
■ About returns and exchanges
・We do not accept returns or exchanges for reasons of customer convenience unless the product is defective.
・If there is any problem with the product, please contact us within 3 days of arrival.
■ Contact Us
If you have any questions, please feel free to contact us.
・TEL: 070-1626-5137 (Reception hours 9:00-18:00)